Step Up to Conflict

How do we directly address conflict in a way that preserves or improves relationships, creates new opportunities and increases productivity?

Our content provides a ten-step method for resolving conflict and provides a sound, logical roadmap for action. We believe that:

  • – **Conflict is inevitable:** When people work together, they bring differing perspectives, opinions and motives that can lead to conflict.
  • **Conflict is not always bad:** Many conflicts – when handled properly – can create an atmosphere of creativity and innovation.
  • **Conflict management skills can be learned:** While natural ability is helpful, we know these skills can be effectively developed and improved.

TIMING & FORMAT

  • hours | In-person or virtual

_Can be fully customized to meet your timing needs._

OUTCOMES

  • – Recognize and understand their own conflict “triggers.”
  • Understand how different values may contribute to conflict.
  • Practice active and passive positive responses to conflict in their workplace
  • Apply the strategies to a workplace conflict situation.

ASSESSMENT

Digital Materials for Live Online Program:

  • – PDF Participant Workbook with content and guided practice
  • CCL Guidebook via eReader with 1-year access, if applicable
  • Topic-related application tools
  • Self-assessments, if applicable

Physical Materials for Face-to-Face Delivery:

  • – Participant Workbook with content and guided practice
  • CCL Guidebook, if applicable
  • Topic-related application tools
  • Self-assessments, if applicable
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