Developing Emotional Intelligence for Customer Service

Emotional Intelligence (EQ), unlike your IQ or personality, can be increased to leverage strengths across various soft skills. This workshop focuses on learning the importance of EQ and how improving one’s own level of emotional intelligence can positively impact customer relationships.

Workshop Objective
The goal of this workshop is to help participants understand the Emotional Intelligence (EQ) theory and framework, gain greater self-awareness, and establish strategies for development to improve interactions with customers.

Who is it for
Managers, individual contributors, and anyone with internal or external customers across any industry or organization will benefit from this workshop.

How does it work
Participants complete a short 20-minute EQ assessment prior to the workshop. At the workshop, we will discuss the results, identify the best strategies for improvement, and create an action plan for success.

Outcomes
People who have higher EQ have seen increased communication skills, decreased stress, improved decision-making, increased leadership ability, improved well-being, and increased team performance.

Methodology
This workshop builds on the Emotional intelligence framework, which includes an online behavioral assessment to determine an individual’s EQ score.

Program Structure
This workshop is available in a variety of contexts. We offer both half and full day in-person sessions as well as virtual sessions, which are between 90-minutes and 3-hours in length.

Proven Satisfaction
A variety of organizations have benefited from participating in this workshop from the FBI to FEMA. One participant says, “I am so glad that I carved time out to participate in this webinar. The speakers, virtual platform, interaction, stretches, and recommended reading were all great!” Amber – OPM Pittsburgh

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Our Difference

Here at Cooper Consulting Group, we pride ourselves on the incredible tools, talent, and experience we bring to the table. Our reputation is best-in-class for delivering exceptional services to our clients, and we are dedicated to keeping it that way.

Impactful Tools

We invest in world-class assessments and high-quality materials to provide significant insight and maximize results.

Meaningful Experience

We engage through highly interactive and customized workshops that uncover “aha” moments leading to lasting change.

Unparalleled Expertise

Our team is highly-trained and highly educated, decorated with doctorate degrees and professional certifications that qualify them to assist your organization.

Let us help you accomplish your goals

Ready for results? We would love to hear about your goals and discuss how we can help you achieve them. Have a quick question? We’re here for that too. Call (800) 762-5323 or send us a message and we’ll get back to you.

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