Developing Emotional Intelligence for Customer Service
Emotional Intelligence (EQ), unlike your IQ or personality, can be increased to leverage strengths across various soft skills. This workshop focuses on learning the importance of EQ and how improving one’s own level of emotional intelligence can positively impact customer relationships.
The goal of this workshop is to help participants understand the Emotional Intelligence (EQ) theory and framework, gain greater self-awareness, and establish strategies for development to improve interactions with customers.
Who is it for
Managers, individual contributors, and anyone with internal or external customers across any industry or organization will benefit from this workshop.
How does it work
Participants complete a short 20-minute EQ assessment prior to the workshop. At the workshop, we will discuss the results, identify the best strategies for improvement, and create an action plan for success.
People who have higher EQ have seen increased communication skills, decreased stress, improved decision-making, increased leadership ability, improved well-being, and increased team performance.
This workshop builds on the Emotional intelligence framework, which includes an online behavioral assessment to determine an individual’s EQ score.
This workshop is available in a variety of contexts. We offer both half and full day in-person sessions as well as virtual sessions, which are between 90-minutes and 3-hours in length.
A variety of organizations have benefited from participating in this workshop from the FBI to FEMA. One participant says, “I am so glad that I carved time out to participate in this webinar. The speakers, virtual platform, interaction, stretches, and recommended reading were all great!” Amber – OPM Pittsburgh
Here at Cooper Consulting Group, we pride ourselves on the incredible tools, talent, and experience we bring to the table. Our reputation is best-in-class for delivering exceptional services to our clients, and we are dedicated to keeping it that way.
We invest in world-class assessments and high-quality materials to provide significant insight and maximize results.
We engage through highly interactive and customized workshops that uncover “aha” moments leading to lasting change.
Our team is highly-trained and highly educated, decorated with doctorate degrees and professional certifications that qualify them to assist your organization.