Every company knows that great service is paramount to organizational success, yet few have a proven plan to build a customer service culture that empowers employees to take ownership for driving improvements. This workshop will train participants in Legendary Service, which we define as consistently delivering ideal service that keeps customers coming back.

Workshop Objective
We will provide your organization with a systematic approach that motivates and empowers employees and enables quality customer service to become your competitive edge.

Who is it for
All employees who have internal customers will benefit from this workshop including customer service representatives, managers and supervisors, and executives.

How does it work
We will implement Legendary Service in your organization with engaging participant materials, videos, and learning activities.

Outcomes

• Define personal service visionIdentify customers’ needs and wants
• Learn and practice skills for building customer satisfaction and loyalty
• Develop strategies to empower themselves and create an action plan

Methodology
In this workshop, we use the Ken Blanchard Legendary Service® model, a proven formula to build a service-minded culture.

Program Structure
This workshop can take place in one of two ways: as a one-day in-person workshop or as three 2-hour virtual sessions.

Additional Workshops
In addition to Legendary Service, customer-facing employees may reap additional benefits from participating in a Building A Better Workplace Workshop and the Managing Conflict Productively Workshop.