Adapting to Conflict
The Thomas-Kilmann Instrument establishes 5 basic modes for handling conflict. Using this model, we have developed a workshop that examines the conflict modes participants rely on and teaches how, when necessary, to employ other modes. The result is a strategic approach to conflict that benefits a resolution.
TIMING & FORMAT
- hours | 6-hours | Virtual or In-Person
_Can be fully customized to meet your timing needs._
OVERVIEW & LEARNING OBJECTIVES
The goal of this workshop is to uncover participants’ favored conflict styles and expand their skill set and ability to assess what conflict mode is appropriate in each situation to reach a solution.
- – Discover preferred conflict-handling style with the TKI assessment.
- Recognize the conflict styles of others.
- Learn how to assess conflict situations.
- Practice using different conflict modes in various scenarios.
ASSESSMENT
The Thomas-Kilman Team Report is based on the world-renowned Thomas-Kilmann Conflict Mode Instrument (TKI® assessment), the TKI Team Report helps teams understand how five conflict- handling modes-competing, collaborating, compromising, avoiding, and accommodating-affect interpersonal and group dynamics, and how to select the most appropriate approach for a given situation.
The 21-page report reveals a team’s TKI profile, shedding light on the team’s typical approach to conflict and identifying signs of potential overuse or underuse of any of the five conflict modes. The team’s profile is then used to explore potential interpersonal and decision-making challenges and suggest remedies to help the team overcome each one.
Team members also receive their individual TKI profiles. This allows each team member to learn how their results compare to those of the team, how similarities and differences may relate to personal challenges, and what to do to improve their conflict-handling behavior on that team.
