Tools – Emotional Intelligence

Understanding Emotional Intelligence

Emotional intelligence is the missing link in a peculiar finding: people with average IQs outperform those with the highest IQs 70% of the time. Decades of research point to emotional intelligence as the critical factor that sets star performers apart from the rest of the pack. Emotional intelligence affects how we interact with others, manage our emotions, and make decisions both big and small. The good news is emotional intelligence can be learned and improved upon with practice, as provided by Cooper Consulting Group.

What is Emotional Intelligence?

Emotional Intelligence (EQ) is the “something” in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make decisions that achieve positive results. Our EQ is made up of both personal competence, which is our self-awareness and self-management, and social competence, which is our social awareness and relationship management.

Who’s Emotional Intelligence for?

Everyone can benefit from increased emotional intelligence. It is for individuals, teams, and organizations who want to improve relationships, make more informed decisions and be more successful. While some individuals are born with a higher EQ than others, emotional intelligence can be acquired and developed by anyone. 

What does Emotional Intelligence measure?

EQ measures personal and social competencies. More specifically, it measures one’s ability to notice and understand both his or her own emotions and other people’s emotions and use that emotional information to guide thinking and behavior to achieve positive results.

What are the benefits of Emotional Intelligence?

A high EQ helps individuals to communicate better, reduce their anxiety and stress, defuse conflicts, improve relationships, empathize with others, and effectively overcome challenges. In the workplace, emotionally intelligent individuals have been found to outperform individuals with lower EQs. In fact, we’ve found that 90% of top performers at work are also high in emotional intelligence. 

The Importance Of Emotional Intelligence

Elevating Team Performance

With greater levels of Emotional Intelligence come increased levels of communication, leadership ability, and team performance.

Cultivating Emotionally Intelligent Communication

Individuals, teams, and organizations who want to decrease conflict, manage it more effectively, and improve workplace relationships will benefit from increased Emotional Intelligence.

Training Inspiring Leaders

With the Emotional Intelligence for Leaders framework, leaders can develop greater self-awareness, engage and inspire those around them, and have a more positive impact on their organization. 

Developing Emotional Intelligence for Customer Service

Emotional Intelligence is a critical skill for serving others well. Anyone dealing with customers will benefit from developing greater EQ.

Developing Emotional Intelligence for Salespeople

Salespeople who have a high degree of Emotional Intelligence are better able to manage themselves and perceive and understand the needs of colleagues and customers, contributing to a more effective workplace.

The Importance Of Emotional Intelligence Defined

Elevating Team Performance

Promote productive team behaviors through a deeper understanding of Emotional Intelligence and how increasing one’s own EQ can contribute to such behaviors. In our workshop, we utilize a workplace-specific Emotional Intelligence tool, EQi Workplace, to assess team members’ individual levels of EQ.

We then teach team members how to leverage powerful strategies in each of the four domains of EQ: self-awareness, self-management, social awareness, and relationship management in order to increase their individual EQ for the benefit of the whole team.

Participant Takeaways:

  • A greater understanding of EQ
  • Strategies to increase EQ
  • Increased Team Performance

Cultivating Emotionally Intelligent Communication

DISC Workshops

Develop A More Emotionally Intelligent Team

EQ highly influences how someone interacts and engages with others both in conflict and not. If you want your organization to make productive use of conflict, this workshop is for you. We will teach participants how to identify their own conflict triggers and leverage powerful EQ strategies for self-awareness, self-management, social awareness, and relationship management, strategies that when employed will benefit the entire organization.

Participant Takeaways:

  • Gain greater self-awareness
  • Identify personal triggers that could be contributing to conflictExplore the conflict code
  • Create an action plan for increasing EQ and improving workplace interactions

Training Inspiring Leaders

Cultivate Emotionally Intelligent Communication

Before leaders can effectively lead others, they must be able to lead themselves. By developing greater self-awareness around Emotional Intelligence, leaders can become more effective and organizations can experience greater engagement and productivity and less employee turnover.

In this workshop, we will get serious and play as we explore the components of Emotional Intelligence using LEGO® Serious Play®. We use this method to introduce ideas and skills that help participants build more of an awareness of themselves and others so that they can inspire those they lead, and be more effective as leaders.

  • Participant Takeaways:

    • Leaders can describe their leadership brand and determine if that brand is working for them
    • Greater self-awareness
    • An action plan to become a more effective leader

Developing Emotional Intelligence for Customer Service

DISC Workshops

Train Inspiring Leaders 

Emotionally intelligent people are more self-aware and others-aware, making them more apt to effectively communicate, lead, and make decisions. Develop the Emotional Intelligence necessary for delivering exceptional customer service through our workshop. This workshop focuses on learning the importance of EQ and how improving one’s own level of emotional intelligence can positively impact customer relationships.

Participant Takeaways:

  • Increased communication skills
  • Decreased stress
  • Improved customer relationships
  • Increased performance

Developing Emotional Intelligence for Salespeople

Develop EQ for Customer Service

Emotional Intelligence is essential for successful salespeople. A high EQ increases the ability to manage self and influence others, increasing effectiveness. By developing critical skills such as communication, stress management, empathy, and trust, individuals can obtain a greater level of Emotional Intelligence, which contributes to a team player mentality, a customer-centered attitude, and an overall better understanding of self and others.

Through our EQ workshop, your salespeople can become both more self-aware and others-aware to increase effectiveness and create more win/win situations in the workplace.

Participant Takeaways:

  • Increased individual and team performance
  • Created a customer-centered attitude
  • Reduced conflict and increased communication among teams
  • Enhanced presentation skills
  • Reduced stress 
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