The Cooper Consulting Group Difference
We Are Results-Oriented See how our services have shaped organizations like your own with both immediate and lasting results and be inspired to take the next step for you or your team.
Our team assessed a family-owned business, analyzed its teams, coached its executives, and introduced new sales tracking tools to improve teamwork and communication and coach leadership, which led to a dramatic increase in productivity and sales.
A 20-year old family-owned business who provides medical supplies to active-duty soldiers was looking to improve communication within their team. They found that their communication was going in the wrong direction as they expanded, and were also looking for ways to be more profitable and efficient. Additionally, the owners wanted to promote their daughter to assume responsibility for the company.
First, an organizational assessment was conducted. Utilizing a DiSC® program, the team was able to understand their unique communication style and preferences, as well as their strengths and opportunities for development. Next, an analysis of the sales and operations teams was conducted including one-on-one interviews with all team members. Lastly, executive coaching was used with high-level directors and executives.
SalesForce (SFDC) was integrated into the organization and introduced to the sales team, which allowed them to report and measure KPIs. The Sales Director could finally see who the team was calling and the amount of forecasted sales in their pipeline. Sales immediately grew by 14%. A product was also identified that the organization had not been pursuing. This single item now accounts for over $75K in sales every month.
Christie is always introducing new communication ideas and improving how we treat each other as managers, so this is working out and absolutely going in the right direction.
Ed Manzo, Sales Manager
I can already see the difference between that team last year versus how we are interacting this year. This is working out and absolutely going in the right direction.