The Cooper Consulting Group Difference
We Are Results-Oriented See how our services have shaped organizations like your own with both immediate and lasting results and be inspired to take the next step for you or your team.
Here are a few testimonials:
Our team assessed a family-owned business, analyzed its teams, coached its executives, and introduced new sales tracking tools to improve teamwork and communication and coach leadership, which led to a dramatic increase in productivity and sales.
The Challenge
A 20-year old family-owned business who provides medical supplies to active-duty soldiers was looking to improve communication within their team. They found that their communication was going in the wrong direction as they expanded, and were also looking for ways to be more profitable and efficient. Additionally, the owners wanted to promote their daughter to assume responsibility for the company.
The Solutions
First, an organizational assessment was conducted. Utilizing a DiSC® program, the team was able to understand their unique communication style and preferences, as well as their strengths and opportunities for development. Next, an analysis of the sales and operations teams was conducted including one-on-one interviews with all team members. Lastly, executive coaching was used with high-level directors and executives.
The Result
SalesForce (SFDC) was integrated into the organization and introduced to the sales team, which allowed them to report and measure KPIs. The Sales Director could finally see who the team was calling and the amount of forecasted sales in their pipeline. Sales immediately grew by 14%. A product was also identified that the organization had not been pursuing. This single item now accounts for over $75K in sales every month.
Christie is always introducing new communication ideas and improving how we treat each other as managers, so this is working out and absolutely going in the right direction.
Ed Manzo, Sales Manager
I can already see the difference between that team last year versus how we are interacting this year. This is working out and absolutely going in the right direction.
David Scheidt, CEO
Our team facilitated a personalized Myers-Briggs® workshop for a fast-paced digital marketing agency with a young team in order to improve internal communication and client relations, with a positive side-effect of increasing self-awareness and communication.
The Challenge
A full-service digital marketing agency in downtown San Diego had a lot of people working together in an open-office environment. This required a great deal of internal communication to be effective with clients and each other, but communication was lacking and that was becoming increasingly frustrating for team members. The owners knew that in order to improve as a company, the communication would need to improve as well.
The Solutions
A Myers-Briggs® workshop was conducted for the group at a company retreat. Participants were given detailed and culturally relevant examples of the MBTI® preference pairs and learned to appreciate similarities and differences in the workplace. Team members grew to understand that they may have misinterpreted people’s communication style and intentions, which led to many a-ha moments.
The Result
The organization reported a sense of calmness and understanding when working with clients, which results in less frustration on behalf of internal and external teams. As the owner stated, “Everybody realized how impactful and powerful this could be for their other personal relationships as well. I certainly think people being happier at home makes them happier at work, so there’s that intangible benefit.”
We’ve got 10 times back our investment from everything we’ve done with Christie. She’s definitely exceeded our expectations.
Eric Berman, CEO
She did a really great job at just matching the vibe of our culture and finding examples that were relevant to the team.
Allyson Spencer, Office Manager
Our team conducted highly engaging and useful workshops with executive leadership at a nationwide emergency medical solutions group to achieve a smoother operation, better communication, and stop potential problems before they started.
The Challenge
Brault provides practice management, coding, and revenue cycle solutions for emergency medicine groups throughout the country. They had expanded and taken on a lot more business. As the organization scaled up and grew, it became apparent that there were opportunities for the team to be even more efficient and cohesive, so they wanted to engage a consultant who could provide an outside perspective.
The Solutions
Several team workshops were conducted with the executive leadership team at Brault. A session was held on high-performing teams, change management, and crucial conversations. Prior to the session, one-on-one interviews were conducted with each member of the leadership team to understand the nuances of the team.
The Result
The team has seen overall improved relationships and the organization runs more smoothly. Additionally, there is better communication internally and externally at points the management wasn’t aware there were potential problems to begin with.
The organization runs smoother. There’s better communication internally and externally where we didn’t know there were problems to begin with.
Dr. Jason Adler, Physician Executive
Christie was totally on top of it from the second she walked in the room. The doors for trust and improved communication have been opened up for this team.
